Refund policy
Last Updated: June 19, 2026
1. Overview
At Dyulokha, we partner with trusted brands, sellers, artisans, and product partners to offer fashion, jewelry, footwear, accessories, home décor, furnishings, kitchen essentials, gifts, and lifestyle products.
We strive to ensure every order meets our quality standards. However, due to the nature of marketplace products, international shipping, handcrafted merchandise, and seller-specific fulfillment, returns and exchanges are limited to eligible circumstances outlined in this policy.
Some products are fulfilled directly by Dyulokha, while others are fulfilled by independent marketplace sellers or brands. Return eligibility, replacement availability, inspection requirements, and processing timelines may vary depending on the fulfillment partner, product category, and destination country.
Product colors, textures, embroidery details, finishes, materials, and craftsmanship may vary slightly from online images due to photography, lighting conditions, artisan techniques, material variations, and device display settings. Such variations are not considered defects.
2. Eligible Returns
The following items may be eligible for a return, replacement, exchange, or refund:
- Damaged merchandise received upon delivery
- Defective merchandise
- Incorrect merchandise received
- Missing components or incomplete orders
- Merchandise materially different from its description
All return requests are subject to review and verification.
3. Reporting Timeframes
Customers must report eligible issues and provide supporting evidence within the following timeframes:
India Orders
Within 48 hours of delivery
International Orders
Within 72 hours (3 calendar days) of delivery
Requests submitted outside these reporting periods may be denied.
4. Evidence Requirements
To process a return, replacement, exchange, or refund request, customers may be required to provide:
- Order number
- Photographs of the item
- Photographs of packaging
- Video evidence of damage or defects
- Additional supporting documentation if requested
Failure to provide sufficient evidence may result in denial of the request.
5. Non-Eligible Returns
Unless they arrive damaged, defective, incorrect, incomplete, or materially different from their description, the following items are generally not eligible for return or exchange:
- Apparel
- Jewelry
- Footwear
- Accessories
- Home décor
- Furnishings
- Kitchen products
- Customized products
- Personalized products
- Altered merchandise
- Made-to-order merchandise
- Sale merchandise
- Clearance merchandise
- Promotional merchandise
- Limited-edition merchandise
- Digital products
- Gift cards
- E-Gift Cards
Additional product-specific return conditions may appear on individual product pages.
6. Change of Mind Returns
Due to the nature of marketplace products and international fulfillment processes, returns based solely on:
- Change of mind
- Personal preference
- Sizing preference
- Fit preference
- Color preference
- Buyer's remorse
are generally not accepted unless expressly stated on the product page.
7. Return Request Process
To request a return, replacement, exchange, or refund:
Step 1
Contact Dyulokha Support within the applicable reporting period.
Step 2
Provide:
- Order number
- Description of the issue
- Required photos and/or videos
Step 3
Our team will review your request and provide instructions.
Unauthorized returns may not be accepted.
Step 4
If your return request is approved, Dyulokha or the applicable seller will provide one of the following, depending on the product and return reason:
- A prepaid return shipping label;
- Return instructions;
- A replacement shipment;
- A refund without requiring the product to be returned, where photographic or video verification is sufficient.
8. Return Shipping
For approved damaged, defective, incorrect, incomplete, or materially different items:
- Dyulokha or the seller may provide a prepaid return label.
- Return instructions may be provided.
- In some cases, photographic verification may be sufficient and return shipment may not be required.
Return shipping responsibility will depend on the reason for the return. Where the return is approved because the item is damaged, defective, incorrect, incomplete, or materially different from its description, Dyulokha or the applicable seller will generally cover the return shipping costs. For any other approved return, return shipping costs may be the responsibility of the customer unless otherwise required by law or stated on the product page.
9. Exchanges
Approved exchanges are available only for:
- Damaged items
- Defective items
- Incorrect items
- Materially different items
and are subject to inventory availability.
If a replacement is unavailable, Dyulokha or the seller may offer:
- Refund
- Store credit
- Alternative replacement
where applicable.
10. Damaged or Defective Merchandise
If your item arrives damaged or defective:
- Contact Dyulokha Support immediately.
- Submit required evidence.
- Await review and resolution instructions.
Once verified, we will work with the seller to arrange an appropriate resolution.
11. Refunds
Refunds are processed only after:
- Return approval
- Required verification
- Receipt of returned merchandise (if applicable)
- Review of submitted evidence
Approved refunds are issued using the original payment method whenever possible.
If the original payment method is unavailable or cannot accept a refund, Dyulokha may issue the refund using an alternative payment method or store credit, where permitted by applicable law.
12. Refund Methods
Credit & Debit Cards
Refunds are issued to the original card used during checkout.
Bank processing times may vary.
UPI & Net Banking
Refunds are issued to the original UPI ID or bank account used for payment.
Digital Wallets
Refunds are returned to the original wallet account whenever supported by the payment provider.
PayPal
Refunds are processed through PayPal and subject to PayPal's policies and timelines.
Shop Pay, Apple Pay, Google Pay & Link
Refunds are returned through the original payment method used at checkout.
Gift Cards & Store Credit
Purchases made using Gift Cards or store credit will generally be refunded as store credit.
13. Refund Processing Times
Approved refunds are typically processed within:
5–15 business days
depending on:
- Seller review
- Payment provider
- Financial institution
- Destination country
Additional delays may occur due to banking or payment processing requirements.
14. International Orders
International returns may be subject to:
- Customs procedures
- Carrier requirements
- Local regulations
- Return shipping restrictions
Customers are responsible for complying with applicable customs and import regulations associated with approved returns.
Original customs duties, taxes, brokerage fees, and government-imposed charges may not be refundable.
International return shipping costs, customs documentation, and applicable import procedures may vary depending on the destination country and seller. Customers should not return merchandise internationally without prior authorization from Dyulokha, as unauthorized returns may not be accepted.
15. Gift Cards & E-Gift Cards
Dyulokha Gift Cards and E-Gift Cards:
- Are non-refundable
- Are non-returnable
- Cannot be redeemed for cash
- Cannot be exchanged for cash value
- Cannot be reloaded
- Cannot be used to purchase other Gift Cards
except where required by applicable law.
Dyulokha is not responsible for lost, stolen, or unauthorized use of Gift Cards unless otherwise required by law.
Please refer to our Gift Card Terms for additional information.
16. Order Changes & Cancellations
Orders may be modified or cancelled only before processing or fulfillment begins. Once an order has entered processing, fulfillment, or shipment, modifications or cancellations may no longer be possible.
Once an order has entered fulfillment, processing, or shipment:
- Modifications may no longer be available.
- Cancellation requests may be denied.
To request a cancellation, contact Dyulokha Support immediately after placing the order.
17. Order Acceptance
All orders are subject to:
- Product availability
- Payment authorization
- Fraud prevention review
- Seller acceptance
- Compliance verification
Dyulokha reserves the right to cancel or refuse any order for lawful reasons, including pricing errors, suspected fraud, product availability issues, or system errors.
18. Marketplace Notice
Dyulokha operates as a marketplace connecting customers with trusted brands, sellers, artisans, and product partners. Depending on the product purchased, Dyulokha may act as the seller of record or facilitate transactions on behalf of an independent seller. Return eligibility, exchanges, replacements, fulfillment methods, inspection procedures, and refund processing may therefore vary by seller, product category, fulfillment location, destination country, and applicable law. Any product-specific or seller-specific terms displayed on the applicable product page will form part of this Policy.
19. Consumer Rights
Nothing in this Policy limits or excludes any rights or remedies available to consumers under applicable consumer protection laws. Where local law provides greater rights than those described in this Policy, those legal rights will prevail.
20. Contact Us
For returns, refunds, exchanges, or order assistance:
Customer Support
support@dyulokha.in
